Privacy and data protection
Space Casino Privacy Policy for United Kingdom Players
This Privacy Policy explains how Space Casino collects, uses, stores, protects and shares personal information when you visit our website, create or use an account, contact support or access our services in the United Kingdom. It also explains the choices and data-protection rights available to you.
Who this Space Casino Privacy Policy applies to
This policy applies when you interact with Space Casino through our UK-facing website and related account, customer-support, payment, verification and responsible-play services. “Personal data” means information that identifies you directly or can reasonably be linked to you.
Space Casino acts as the organisation responsible for deciding why and how personal data covered by this policy is processed. Some service providers may process information on our instructions, while certain regulated, payment or verification organisations may process information under their own legal responsibilities.
How your information moves through Space Casino
This process view summarises the main stages of personal-data handling.
Personal data Space Casino may collect
The information we collect depends on how you use Space Casino. A visitor browsing public pages provides less information than a registered account holder using payment, verification or support services.
Identity and profile details
Name, date of birth, residential address, account identifiers, username and information required to confirm age or identity.
Contact information
Email address, telephone number, communication preferences and the content of messages sent to customer support.
Payment and transaction data
Deposit and withdrawal records, payment method details, transaction references, account balances and related payment checks.
Verification information
Identity documents, proof of address, payment-source evidence and information used for fraud prevention or regulatory checks.
Website and device data
IP address, browser type, device identifiers, operating system, login events, cookie choices and website interaction records.
Account and service activity
Account settings, game activity, bonus use, session history, safer-gambling controls, restrictions and customer-service history.
How information is collected
- Directly from you when you enter details, upload documents, make a request or contact Space Casino.
- Automatically through website logs, cookies, security systems and device-level signals.
- From payment and verification partners when a transaction or identity check is carried out.
- From lawful public or specialist sources where checks are necessary for security, fraud prevention, legal compliance or account protection.
How Space Casino uses personal data
Space Casino only uses personal data for defined operational, security, legal and service purposes. The amount of information used should be proportionate to the task being completed.
Where privacy controls apply most directly
The meters show the level of direct control typically available to users in each area; they do not represent data volume.
Main processing purposes
- Creating, administering and protecting your Space Casino account.
- Confirming identity, age, account ownership and eligibility to use relevant services.
- Processing deposits, withdrawals, refunds, chargeback enquiries and transaction checks.
- Detecting suspicious access, payment abuse, fraud, collusion, account misuse and other security threats.
- Applying responsible-play tools, account restrictions and customer-safety procedures.
- Responding to questions, complaints, technical issues and privacy requests.
- Maintaining website performance, diagnosing errors and improving user journeys.
- Sending optional marketing communications where permitted and according to your preferences.
- Maintaining records and meeting applicable legal, regulatory, reporting and dispute-resolution obligations.
Legal bases for using your information
Different legal bases may apply to different processing activities. A single account interaction can involve more than one basis where separate purposes are involved.
| Legal basis | When it may apply | Typical Space Casino examples | Your practical choices |
|---|---|---|---|
| Contract | Processing is needed to provide an account feature or service you request. | Account administration, transaction handling and responding to service requests. | You may choose not to provide information, but the relevant service may then be unavailable. |
| Legal obligation | Information is required to comply with applicable laws, regulatory duties or lawful requests. | Age and identity checks, record keeping, financial-crime controls and regulatory reporting. | Deletion or objection rights can be limited where retention or processing is mandatory. |
| Legitimate interests | Processing supports a genuine business or security need that is balanced against your rights. | Fraud prevention, service security, complaint handling and website improvement. | You may object. Space Casino will review the reason for processing and your circumstances. |
| Consent | You have made a freely given and informed choice for optional processing. | Selected marketing communications or optional cookie categories. | You may withdraw consent for future processing through the relevant settings. |
| Substantial public interest or legal claims | Additional protections apply where sensitive information must be processed for a permitted reason. | Safeguarding, responsible-play support, dispute handling or establishing legal claims. | Requests are assessed carefully, subject to legal restrictions and appropriate safeguards. |
When Space Casino may share personal data
Personal information is not shared without a valid purpose. Where an organisation processes data on our instructions, we expect appropriate confidentiality, security and data-protection terms to apply.
Data-sharing purpose matrix
“Required” means sharing may be necessary for the named service. “Limited” means it occurs only when relevant to the situation.
Possible recipients
- Hosting, account-platform, communications, analytics and cybersecurity providers.
- Banks, card networks, payment processors and transaction-monitoring services.
- Identity, age, address, affordability, fraud-prevention or source-of-funds verification providers where applicable.
- Professional advisers, auditors, insurers and dispute-resolution organisations.
- Regulators, law-enforcement bodies, courts and public authorities where disclosure is legally required or permitted.
- Corporate transaction participants where ownership or operation of the relevant service changes, subject to appropriate safeguards.
International transfers
Some technology, payment, verification or support providers may operate outside the United Kingdom. When personal information is transferred internationally, Space Casino will use an appropriate transfer mechanism and additional safeguards where required.
Safeguards may include approved contractual terms, transfers to destinations recognised as providing adequate protection, access limitations, encryption or other organisational and technical controls. You may contact us for more information about safeguards relevant to your data.
How long Space Casino keeps personal data
Information is kept only for as long as it is reasonably needed for the purpose for which it was collected, including account service, security, complaint, regulatory, tax, accounting and legal-claim requirements.
| Information type | Typical retention approach | Why it may be retained | What happens afterwards |
|---|---|---|---|
| Account and identity records | Kept while the account is active and for an appropriate period after closure. | Account administration, verification, regulatory records and dispute handling. | Deleted, anonymised or placed beyond ordinary operational use. |
| Transaction records | Retained according to applicable financial, legal and regulatory requirements. | Payments, fraud prevention, reconciliation, complaints and legal obligations. | Secure deletion or anonymisation after the required period expires. |
| Support communications | Kept for the duration needed to resolve the matter and maintain an appropriate service record. | Customer service, quality control, complaints and evidence of agreed actions. | Removed or minimised when continued retention is no longer justified. |
| Security logs | Stored for a proportionate period based on risk and system requirements. | Threat detection, account protection, investigation and service stability. | Automatically deleted, aggregated or anonymised under retention schedules. |
| Marketing preferences | Maintained while relevant, including suppression records needed to respect an opt-out. | Communication management and evidence of your preference. | Preference records may remain restricted to prevent unwanted re-enrolment. |
Retention periods can differ where a legal hold, active investigation, unresolved complaint, self-exclusion safeguard or regulatory instruction applies.
How Space Casino protects personal information
Space Casino uses layered technical and organisational measures designed to reduce the risk of unauthorised access, loss, alteration or disclosure. No online service can guarantee absolute security, so account holders also play an important role in protecting access credentials.
Access management
Personal information is available only to authorised people and systems that need it for a defined task.
Secure transmission
Appropriate security protocols help protect information while it moves between your device and our services.
Monitoring and investigation
Security signals and account events may be monitored to identify suspicious access or attempted misuse.
Supplier controls
Relevant service providers are assessed and expected to apply appropriate data-protection safeguards.
Steps you should take
- Use a unique password that you do not reuse on another website.
- Do not share login details, verification codes or account-access links.
- Sign out after using a shared device and keep your device software updated.
- Contact Space Casino promptly if you notice an unfamiliar login, transaction or profile change.
- Upload documents only through the secure account or support route provided by Space Casino.
Cookies and similar website technologies
Space Casino may use cookies, local storage, pixels and comparable technologies to operate the website, remember settings, protect accounts, measure performance and support permitted marketing activities.
- Strictly necessary technologies support functions such as authentication, security, session continuity and preference storage.
- Performance technologies help identify errors, understand navigation patterns and improve website reliability.
- Preference technologies remember choices that make the website easier to use.
- Marketing technologies may support campaign measurement or relevant communications where permitted by your choices.
Marketing communications and personalisation
Space Casino may send promotional messages only where there is an appropriate basis to do so. You can change your marketing choices through available account controls or by using the unsubscribe method included in a marketing message.
Opting out of promotional messages does not stop essential service communications. We may still contact you about account security, transactions, verification, policy updates, responsible-play controls or important operational matters.
Automated checks and decision support
Automated tools may help Space Casino detect unusual account behaviour, assess transaction risk, identify security threats, prioritise verification checks or support responsible-play procedures. These tools may use account, transaction, device and behavioural indicators.
Where a decision has a significant effect and applicable law provides a right to human review, you may ask us to explain the outcome, provide relevant information and request that an authorised person reviews the decision.
Your UK data-protection rights
Depending on the circumstances, you may have rights relating to access, correction, deletion, restriction, objection, portability and automated decision-making. Some rights are not absolute and may be limited by legal, regulatory, security or evidence-retention requirements.
Access your data
Request confirmation of processing and a copy of relevant personal information.
Correct information
Ask for inaccurate details to be corrected or incomplete details to be completed.
Request deletion
Ask for eligible information to be deleted when there is no overriding reason to retain it.
Restrict processing
Ask us to limit how information is used while a concern or accuracy issue is reviewed.
Object to processing
Object to certain legitimate-interest processing or to direct marketing.
Request portability
Receive eligible information in a structured, commonly used and machine-readable form.
What happens after a privacy request
The exact steps can vary depending on the request, account status and information involved.
How to make a clear request
- Use the email address or contact method associated with your Space Casino account.
- State the privacy right you want to exercise and the information or period involved.
- Include your username or account reference, but do not send your password.
- Explain any urgent safety or account-access concern so it can be prioritised appropriately.
- Respond to identity-confirmation questions through the secure channel provided.
Age restrictions and children’s information
Space Casino services are not intended for children or anyone who does not meet the applicable minimum legal age. We use age and identity controls designed to prevent underage account use.
A parent or guardian who believes that a child has provided personal information or accessed an account should contact Space Casino promptly. We may request information needed to investigate the report securely and take appropriate action.
Questions, objections and privacy complaints
Please contact Space Casino first if you have a concern about how your personal information has been handled. Provide enough detail for us to identify the relevant account, event or communication, but never include your password.
UK users may also obtain independent data-protection guidance or raise a concern with the Information Commissioner’s Office. Contacting the regulator does not prevent you from asking Space Casino to resolve the issue directly.
Changes to this Privacy Policy
Space Casino may update this Privacy Policy when services, technologies, legal requirements or data-handling practices change. The current version will be made available on this page.
Where a change materially affects how personal information is used, we may provide an additional notice through the website, account area or registered contact details, as appropriate.
Contact Space Casino about privacy
Use the official Space Casino support or privacy-request route for questions about this policy, account information, marketing choices, cookie preferences or data-protection rights.
Include these details in your request
Your account username or reference, the email address linked to your account, a clear description of the request and the relevant date range or transaction where applicable.
Review your Space Casino privacy choices
Keep your contact details accurate, review optional communication and cookie settings, and contact us whenever you need help understanding or exercising your privacy rights.
